How do I place an order?

Simply add your desired items to the cart and proceed to checkout. You’ll receive a confirmation email once your order is placed

What if I receive a damaged or defective product?

Contact us immediately with photos of the item, and we’ll arrange a replacement or refund.

Do you have a price-match policy?

At this time, we do not offer price matching, but we strive to provide competitive pricing on all our baking tools.

Do I need an account to order?.

No, you can check out as a guest. However, creating an account allows you to track your orders and save your details for faster checkout

What is your return policy?

We accept returns within 30 days of delivery for unused and unopened items in their original packaging

How do I start a return?.

Contact our customer service team with your order number and reason for return, and we’ll guide you through the process.

Do I have to pay for return shipping?

Customers are responsible for return shipping unless the item is faulty or incorrect.

How long will my order take to arrive?

Orders are usually processed within 1–2 business days. Delivery times vary by location but typically take 1–7 business days.

How do i track my order?

An email will be sent containing opthe tracking details

Same-day dispatch for orders placed before 1pm.

Welcome to OH!MG CRAFTS

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