Shipping and Returns

Shipping

Processing & Dispatch:

Orders placed before 2:00 PM (Monday–Friday) are dispatched same day.
Orders placed after 2:00 PM, or on weekends or public holidays, will be processed and dispatched the next working day.
Once dispatched, you will receive a confirmation email with order information.

Delivery Options & Times:

Shipping Notes:

We aim to deliver all orders promptly, but delivery times may vary due to postal delays or unforeseen circumstances.
Please ensure your shipping address is correct; we are not responsible for delayed or lost packages due to incorrect addresses.

Returns & Exchanges

Eligibility:

Non-Returnable Items:

For hygiene and safety reasons, edible products (such as sprinkles, food colorings, or baking kits containing food) cannot be returned.

How to Return:

Contact our customer service team at [ohmgtreatsuk@gmail.com/07867307797] to request a return authorization.
Include your order number and reason for return.
Pack the item securely in its original packaging.
Ship the item back using a trackable service; customers are responsible for return shipping costs unless the item is faulty or sent in error.

Refunds:

Refunds will be issued to the original payment method once the return is received and inspected.
Please allow 5–7 working days for the refund to appear in your account.

Exchanges & Replacements:

If you wish to exchange an item, please return the original product as above and place a new order for the replacement.
For items that are faulty or damaged during shipping, we will send a replacement free of charge.

Damaged or Missing Items:

If your order arrives damaged or incomplete, contact us within 48 hours of delivery with photos of the items, packaging, and delivery label.
We will investigate and provide a replacement or refund promptly.

Customer Satisfaction:

We strive for a hassle-free shopping experience. If you have any questions or concerns about your order, our friendly support team is ready to assist